Privacy Policy

Privacy Policy

Last updated: 9/28/2025

Pear Tree Systems (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, dashboard, and related services (the “Services”).

By using the Services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

  • Account Information – Name, email address, company name, and account login details when you register.

  • Payment Information – Payment card details and billing information, which are processed securely through third-party providers (e.g., Shopify, Stripe). We do not store full card numbers.

  • Service Usage Data – Analytics, logs, error reports, IP address, browser/device information, and interaction data with our dashboard.

  • Communications – Records of emails, chats, or other support interactions.

  • Cookies & Tracking – Cookies, pixels, and similar technologies to improve functionality, security, and marketing.

2. Use of Information

We use your data to:

  • Provide, maintain, and improve the Services

  • Authenticate and manage your account

  • Process billing and payments

  • Send you service-related announcements, updates, and support

  • Analyze usage, performance, and user behavior

  • Enforce our policies and terms

  • Marketing and promotional purposes (with your consent, where required)

  • Generate anonymized peer comparisons and rankings. We may use aggregated data from all users to calculate benchmarks and performance rankings. Individual names and identifiable information are never disclosed — only aggregated results are used as part of the ranking computation.

3. Sharing & Disclosure

We do not sell your personal information. We may share data only as follows:

  • Service Providers – With trusted partners that provide hosting, analytics, payment processing, and support services.

  • Legal & Compliance – When required by law or to protect our rights, property, or safety.

  • Business Transfers – In the event of a merger, acquisition, or sale of assets.

4. Data Retention

We retain your information as long as necessary to provide the Services and comply with legal obligations. After account termination, we may delete or anonymize data within a reasonable period (e.g., 30–90 days), unless required otherwise by law.

5. Security

We use reasonable technical, administrative, and organizational safeguards (encryption, access controls, monitoring) to protect your information. However, no method of transmission over the internet is 100% secure.

6. Cookies & Tracking

We and third parties may use cookies and similar technologies to:

  • Keep you signed in

  • Remember preferences

  • Analyze site usage

  • Support advertising and marketing (where legally permitted)

You can manage cookies through your browser settings. Some features may not function properly without them.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your own. By using the Services, you consent to these transfers where permitted by law.

8. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting an updated version on our website and updating the “Last updated” date above.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, you may contact us at:

Pear Tree Systems
📧 Email: marcus@peartreesystems.com